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Return Policy

Return Policy & Information

Return Policy Information For Customers in China

 

Oliskin, authentically ensures the purity and quality of our product line. Customers may request a product exchange or refund check for products returned due to, dissatisfaction with product performance, defective product or product damaged in shipment. We do not refund or reimburse return shipping costs. Items must be received before the refund or exchange is processed.

 

Please note: We do not accept returns on products that were purchased through Agents, Distributors and retail stores, if you bought your product from the named above please contact them for returning your products. If you have any questions about Authorized Retailers, please contact our Customer Service Department.

 

For Acne Cure Treatment: If you are not satisfied about our products and you want to return the product please note that you have to take close up pictures of full face, front, right and left side every 4 days and send us so you can prove to us that there is no result in your treatment.

 

Product Returns may be shipped to:

Oliskin Co., Ltd.

Room 502, Block A, Zhantao

Building, Minzhi Road, Longhua,

518131 Shenzhen, China

 

You may utilize the courier of your convenience. Oliskin is not responsible for product returns lost in transit.

 

If you have any additional questions after reading our return policy, please contact our Customer Service Department at

+86 755-8529 2601 or email info@oliskin.com

 

Products purchased directly from Oliskin Co., Ltd.:

If the item you wish to return was purchased directly from Oliskin via the phone, our web site in the last 7 days then you may send the product back to us for refund or exchange. Products that have expired are not eligible for refund or replacement. We do not refund or reimburse return shipping costs. Items must be received before the refund or exchange is processed.

 

Please include the following with your return:

  • Reason for return
  • Customer Number, Name, Shipping Address, Billing Address and Phone Number
  • Let us know if you would like a replacement of the same product or if you would like the credit amount applied to an order of another item and we will be happy to process that order once we receive your return.
  • If you prefer a refund to your bank account please provide us with your bank account information.
  • If you are requesting a refund check, please allow 4 to 6 weeks for processing and mailing of the check.
  • For Acne Treatment products please provide us with pictures taken every 4 days.

 

Product purchased from an Oliskin Authorized Retailer:

If you have purchased the product from a store, salon, spa or web site that retails Oliskin Products we encourage you to contact that location directly to process your return. If you are unable to return the product to the location of the original purchase then you may be contact us and we will be more than happy to help you contact the retailer.

 

We will accept return on product(s) that were purchased at an authorized Oliskin Sales within the last 7 days. Refund amount for products returned will not exceed the Suggested Retail Price set by Oliskin Co., Ltd. Products that have expired are not eligible for refund or replacement. We do not refund or reimburse return shipping costs. Items must be received before the refund or exchange is processed.

 

Return Policy Information For Customers Outside China

For customers outside China please contact us for more details as this return policy is only for Chinese customers and doesn't apply for international customers.

 

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and Being the Best in Everything We Do

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